Senior Social Media Operations Team Lead

📋 Description

• Owning crisis and incident leadership for social media — coordinating with Marketing, Comms, and
• Leading and developing the Advanced Social Media Team — setting direction, building capability, and
• Translating Canva's strategic priorities into actionable team plans and ensuring your team's work
• Driving operational excellence — monitoring KPIs, identifying process gaps, and championing
• Acting as the quality and enablement interface between the Advanced Social Media Team and broader
• Building and maintaining the frameworks, playbooks, and documentation that allow your team to

🎯 Requirements

• Deep social media expertise — you've handled crises, navigated sensitive content, and made final
• Led specialist or subject matter expert teams and know what it takes to build a high-performing
• Natural coach who develops people with specificity and care — not just positive feedback, but real
• Can hold strategic direction and day-to-day operational accountability at the same time without
• Build trust with cross-functional stakeholders without relying on formal authority — people want to
• At your best when the environment is complex and ambiguous — you create clarity for your team

🎁 Benefits

• Equity packages — so you share in Canva's success
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup
• Flexible leave options that empower you to be a force for good, take time to recharge and supports