Senior Software Engineer 1

📋 Description

• Partner embedded with Support/CS/Solutions teams to identify recurring, resolvable customer issues
• Build and iterate on agent architectures — context retrieval, tool invocation, decision logic —
• Feed agents the right context and debug failures, tracing a bad resolution back to the specific
• Instrument agent performance (accuracy, resolution rate, escalation rate) and iterate quickly based
• Design and own team-level technical solutions end-to-end, not just the parts that are easy to hand
• Translate patterns observed in the field — what Support actually struggles with — into product and

🎯 Requirements

• 6+ years in software engineering, ideally with some customer-facing or support-adjacent exposure
• Experience building or integrating agentic/LLM systems — context feeding, prompt engineering, tool
• Writes meaningful code reviews for agent tooling and integration code
• Debugs systematically across distributed, non-deterministic, agent-driven workflows — sometimes
• Helps improve monitoring and observability for agent decisions and outcomes
• Helps define testing processes for inherently non-deterministic agent behavior and keeps tests