Senior Software Engineer, Agents

📋 Description

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

🎯 Requirements

• Have 5+ years of industry experience in software engineering
• Proficiency with Python, Typescript and asynchronous programming
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
• Prior experience working with multi-modal models

🎁 Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot