Senior Software Engineer – Contact Centre Platform (CCaaS)

📋 Description

• Own and evolve critical CCaaS services in a global, multi-tenant, real-time env.
• Lead end-to-end initiatives, focusing on reliability, performance, and maintainability.
• Shape platform architecture; represent team in cross-team design forums.
• Set code quality, test coverage, and engineering best practices.
• Care about product and users; contribute to improvements beyond code.
• Collaborate with Product, UX, and engineering teams; influence delivery outcomes.

🎯 Requirements

• 5+ years of software development and leadership experience.
• Strong TypeScript/JavaScript and front-end frameworks.
• C# and back-end services on .NET Core.
• AWS, distributed systems, and messaging (Kafka, SNS, SQS).
• Redis, Aurora/MySQL, and Parameter Store for data/cache layers.
• Excellent communication with technical and non-technical stakeholders; degree or equivalent.

🎁 Benefits

• Legal & General Pension
• Life Assurance
• Income Protection
• Private Medical & Dental Insurance
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year