Freshworks

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Senior Solution Engineer (CX-EMEA)

Added

19 minutes ago

Location

🇮🇳 Chennai

Type

Full time

Salary

Salary not provided

Related skills

javascript python rest apis webhooks wireframes

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Partner with Sales to align tech resources with revenue goals.
Elevate CX by translating pain points into tailored technical solutions.
Modernize pre-sales with AI-driven workflows for POCs and RFPs.
Bridge Sales, Support, and Implementation for seamless handoffs.
Lead discovery calls and define technical scope for deals.
Develop wireframes and solution blueprints for SMB and mid-market.

🎯 Requirements

4-7 years in Solution Engineering or technical pre-sales.
Experience supporting SMB and Mid-Market customers.
Bachelor's degree in CS/IT/Engineering or equivalent.
Strong technical sales aptitude; wireframes and pre-sales docs.
Hands-on coding: JavaScript, Python, REST APIs, webhooks.
Familiar with AI/ML concepts and Generative AI in pre-sales.

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