Senior Solutions Architect (Remote - Americas)

📋 Description

• Own the technical relationship for a portfolio of accounts. You are the continuity: the person who
• Lead onboarding and implementation. Understand what the customer is trying to build, design the
• Run the hard conversations. A missed date, a degraded pipeline, a limitation they did not expect, a
• Flag risk early and in writing. Adoption stalling, a champion who left, a project quietly losing
• Translate between audiences. The same situation explained to a data engineer, to a security
• Troubleshoot alongside the customer: failed runs, schema drift, connector and authentication

🎯 Requirements

• Communication and customer ownership (the core of the role)
• You can explain a technical concept to a non-technical stakeholder without either dumbing it down
• You handle conflict without escalating it. You can tell a customer no, or 'that was our mistake'
• You build trust over months, not meetings. Customers should ask for you by name.
• You write clearly and unprompted: summaries, next steps, and owners after every meaningful call.
• You raise problems early, including your own. We would much rather hear 'this is slipping and here

🎁 Benefits

• Honorable Mention in the Gartner Magic Quadrant™ for Data Integration Tools
• Top-rated by customers on Gartner Peer Insights four years running
• Remote-first company
• Opportunity to be at the forefront of the agent shift in data integration
• Chance to work with a mission-driven team and a product that processes over a trillion records a