Senior Solutions Consultant

📋 Description

• Independently lead customer onboarding, platform implementation, solution optimization, and ongoing
• Assess customer IT environments and configure policies, device groups, and patching workflows to
• Build customer trust through technical leadership, platform education, clear communication, and
• Partner with Customer Success Managers to remove technical barriers, improve platform adoption, and
• Investigate endpoint and patching issues, document findings, perform troubleshooting, and
• Maintain accurate engagement documentation and develop reusable knowledge base articles, scripts

🎯 Requirements

• At least 4 years of experience in a customer-facing technical role, such as Systems Administration
• Expert-level proficiency in at least one major operating system—Windows, macOS, or Linux—including
• Proven production patch management experience, including deployment planning, testing, maintenance
• Strong technical troubleshooting and root cause analysis skills, with experience designing tailored
• Experience collaborating closely with Support, Engineering, and Customer Success teams to resolve
• Hands-on experience with endpoint or configuration management platforms such as Automox, MECM/SCCM

🎁 Benefits

• Annual base salary: $110,000–$140,000 USD. Actual compensation may vary based on relevant
• Additional total compensation package that includes bonus opportunities and equity.
• Equity for full-time employees.
• 401(k) plan with employer matching.
• Flexible paid time off and a generous sick leave policy.
• Comprehensive health plans with generous employer contributions.