Senior Specialist, Premium Support (Portuguese/English)

📋 Description

• Provide end-to-end Premium Support to Airbnb community, incl. Luxury segment.
• Interact with customers and internal teams across channels.
• Operate autonomously to resolve cases with best outcomes for Hosts and Guests.
• Be flexible to move across teams and responsibilities as needed.

🎯 Requirements

• 6+ years in multicultural customer service teams; hospitality experience a plus.
• Fluency in English and Portuguese, spoken and written.
• Experience engaging with executive-level stakeholders; ability to explain complex ideas clearly.
• Ability to work weekends/public holidays and flexible shifts.
• Excellent communication, empathy, and problem-solving skills; strong organizational abilities.
• Ability to adapt to fast-paced, ambiguous environments and evolving roles.

🎁 Benefits

• Remote eligible in Canada (Ontario, BC, Quebec, Alberta, Saskatchewan) with potential occasional
• Canada-based base pay range may include bonuses/equity and travel credits.
• Work with a diverse global team and focus on guest/Host experience excellence.