Senior Staff Solution Architect

📋 Description

• Architect scalable, secure, and compliant end-to-end solutions integrating platform capabilities
• Define architecture patterns for workflows, integrations, platform extensions, and API-driven
• Lead evolution of architectural standards, evaluate tools and frameworks, and partner with product
• Architect AI/ML capabilities for personalization, recommendations, semantic search, and
• Design unified data architecture bringing together customer signals across touchpoints, including
• Establish governance frameworks for data quality, privacy, security, and compliance (GDPR, CCPA)

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• 15+ years in enterprise software architecture, solution design, or technical leadership with
• Proven track record designing production-grade solutions across customer service, digital
• Deep expertise in microservices, event-driven architectures, API-first design, cloud-native
• Strong understanding of AI/ML systems with hands-on experience in personalization, NLP/NLU
• Experience with data platform architecture including data modeling, ETL/ELT pipelines, streaming

🎁 Benefits

• A high-impact role shaping customer experience architecture within one of the world's leading
• The opportunity to define architectural strategies for mission-critical applications serving
• A collaborative, innovation-focused culture with organizational influence and visibility to senior
• Flexible work persona (hybrid work model).
• Equal opportunity employer.
• Accommodations for candidates with disabilities.