Senior Staff Technical Support Engineer

📋 Description

• Working with top developers from around the world; helping to implement Kong Products and
• Leading the investigation of complex technical puzzles and working collaboratively to understand
• Creating knowledge articles to complement documentation and enable customers to better understand
• Work closely with engineering and product by providing real-time feedback about product performance
• Collaborate closely with other customer-facing teams, including Education, Technical Account
• Participate in bringing innovation within the support team, the company, and our customers by

🎯 Requirements

• Strong foundation in API management, HTTP protocols, and modern application architectures
• Experience implementing secure authentication and authorization flows (e.g., OpenID Connect, OAuth)
• Expertise with cloud infrastructure (AWS, Azure, GCP) and container orchestration (Docker
• Operational knowledge of Git/GitHub versioning, change control, and CI/CD workflows
• Ability to utilize AI tools (Claude, Gemini, etc.) to streamline technical workflows and diagnostics
• 8+ years in a high-touch, customer-facing technical role (e.g., Support Engineering, Solutions

🎁 Benefits

• Salary: $130K – $170K per year
• Equity offering
• Bonus offering