Senior Strategic Account Manager

📋 Description

• Manage a portfolio of 3-5 Tier 1/2 enterprise accounts with end-to-end ownership.
• Lead executive relationships at C-suite and Head-of level across regions.
• Define engagement standards for QBRs, escalations, planning, and hygiene.
• Intervene in at-risk accounts and coach other managers to resolution.
• Drive renewal and expansion strategy for high-ARR accounts; regional expansion.
• Represent Behavox externally at events; lead Customer Advisory Boards and communities.

🎯 Requirements

• Enterprise compliance tech with multi-product deployments.
• Executive engagement at C-suite and Head-of level.
• Standards and process ownership for account management.
• At-risk account intervention and real-time coaching.
• External representation and community leadership.
• Strong cross-geography collaboration and communication.

🎁 Benefits

• Global mission with a passionate community worldwide.
• Huge impact and bold innovation.
• Highly competitive compensation.
• Health coverage for employee and family.
• Generous time-off policy and flexible schedule.