Senior Strategic Account Manager

📋 Description

• Own the full commercial relationship with financial institutions, including delivery outcomes
• Account health monitoring and risk identification: independently assesses account health and risk
• Executive business review design and delivery: designs and executes QBRs and EBRs for all accounts
• Renewal ownership and churn forecasting: owns all renewals across the portfolio, builds retention
• Expansion identification and commercial execution: drives inbound expansion deals independently
• Delivery follow-through and client communication ownership: owns the client-facing narrative when

🎯 Requirements

• Deep working knowledge of enterprise compliance technology and unified controls frameworks: how
• Understanding of the financial services regulatory environment: regulatory obligations driving
• Experience with multi-stakeholder account management across regulated financial institutions
• Commercial lifecycle management for enterprise SaaS: owns the full renewal and expansion cycle
• Escalation management and operational accountability: owns ticket triage, escalation, and

🎁 Benefits

• Fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule
• Highly competitive compensation
• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Benefit: Huge impact and learning potential