Senior Strategic Customer Success Manager

📋 Description

• Act as a point of contact for any major customer incidents, being responsible for managing
• Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify
• Act as the voice of the customer internally to advocate for their needs.
• Monitor and identify adoption and utilization trends, providing recommendations based on risk and
• Providing proactive guidance on Ping's features based on the customer's interests and business
• Occasionally traveling to customer sites and being available for some after-hours or weekend

🎯 Requirements

• A minimum of 4 years of related experience in Customer Success / Experience.
• Experience in consulting and implementation of IT systems, preferably cloud service and/or identity
• A strong technical aptitude to learn customer use cases and architectural requirements for Ping
• A naturally curious and proactive approach to uncovering adoption blockers and risks.
• Experience with SFDC, Gainsight, or equivalent CRM systems.
• Solid technical understanding of Cloud Solutions.

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)