Senior Strategic Implementation Specialist

📋 Description

• The Senior Strategic Implementation Specialist leads complex customer implementations, ensuring
• Manage end-to-end implementation programs for strategic enterprise customers with planning
• Develop strategies to accelerate adoption and align solutions with business objectives.
• Act as trusted advisor during the implementation journey, guiding customers through technical and
• Lead multiple onboarding projects simultaneously with timelines, expectations, and deliverables
• Understand customer workflows to provide recommendations, best practices, and scalable solutions.

🎯 Requirements

• Extensive experience managing multiple complex SaaS implementations in a high-growth B2B SaaS
• Strong project management including scope, stakeholders, milestones, and delivery against
• Experience with configurable SaaS platforms involving complex workflows, integrations, and multiple
• Strong technical curiosity and ability to understand software architecture and system configuration.
• Experience supporting enterprise customers and managing relationships through complex change
• Ability to translate technical concepts into clear guidance for diverse stakeholders.

🎁 Benefits

• Competitive compensation package.
• Remote-first work environment.
• Opportunity to work with innovative SaaS technology and enterprise customers.
• Stock option program with a 10-year exercise window.
• Unlimited paid time off with encouraged minimum vacation.
• Twelve weeks fully paid family leave in the United States.