NECSWS

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Senior Support Consultant

Added

22 hours ago

Location

🇬🇧 Nottingham

Type

Full time

Salary

Salary not provided

Related skills

technical support itil incident management servicenow application support

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead technical response to complex incidents in a mature ITIL env.
Provide 2nd line software application support for incidents/requests.
Mentor colleagues; own major incident investigations.
Coordinate logs, evidence and post-incident reviews.
Work with Dev, Infra, Service Mgmt, and suppliers to resolve issues.
Own planned maintenance activities and change planning.

🎯 Requirements

Extensive experience in Application/Technical Support.
Strong troubleshooting and analytical skills.
Experience managing complex incidents end-to-end.
ITIL-based service management experience.
Ability to coordinate across multiple teams.
Mentoring and people development experience.

🎁 Benefits

Comprehensive benefits package and pension.
LinkedIn Learning access for 15000+ courses.

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