Senior Support Engineer

📋 Description

• Provide technical support to users via tickets, chat, and forums.
• Diagnose and troubleshoot n8n issues, including workflows and integrations.
• Collaborate with engineering to escalate and resolve complex issues.
• Create and maintain documentation, FAQs, and knowledge base.
• Identify common issues and improve reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

🎯 Requirements

• 5+ years in technical support or customer-facing engineering (enterprise support a plus)
• Willing to participate in a paid on-call rotation for after-hours support
• Strong understanding of workflow automation, APIs, and integrations
• Strong knowledge of DNS, HTTP/HTTPS, and TCP/IP
• Good understanding of JavaScript, Node.js, and Docker
• Experience with Kubernetes is a plus

🎁 Benefits

• Competitive compensation
• Equity ownership
• Remote-first with Europe/US teams
• Health, dental, and vision benefits (US) and local norms in Europe
• 401(k) retirement plan with a 4% employer match (US)
• Career growth budget €1K/year