Senior Support Engineer - 3rd Shift

📋 Description

• Providing an expert level of service to our US Federal customers
• Ensuring technical customer issues are serviced within our contractual SLA, and managed to
• Maintain strong relationships with our customers for the delivery of technical support
• Have a mindset of continuous improvement, in terms of efficiency of support processes and customer
• Work across multi-cultural and geographically distributed teams

🎯 Requirements

• Ability to operate in a small team and with an eye for confidentiality
• Proven experience in Technical Support in a technology businesses
• A technical background in fields like; System Administration, Network Engineering, Software
• Strong verbal and written communication skills in English
• A customer oriented focus
• Experience in a Linux/Unix environment

🎁 Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations
• Up to 40 hours each year to use toward volunteer projects you love