Senior Support Engineer

📋 Description

• Lead root cause analysis on highly complex issues; own escalations to resolution.
• Read C# and the .NET stack to follow application logic and trace behavior.
• Write and review safe SQL against production-like data; plan remediation.
• Make production access decisions within safety guardrails and review plans.
• Reproduce and investigate defects across the platform; document findings.
• Create well-scoped tickets with clear problem statements and steps.

🎯 Requirements

• 5+ years in technical support engineering in B2B SaaS.
• Proficient in SQL; write and review queries.
• Ability to read C# and .NET code; follow logic; no production coding required.
• Experience with structured RCA techniques; document reasoning step-by-step.
• Clear bug reports and customer-facing updates; strong written comms.
• Ability to manage own queue; proactive case progression and incident handling.

🎁 Benefits

• Global experience across Australia, New Zealand, UK, and Canada.
• Flexible Time Off with 4 weeks per year.
• Company-paid medical for you and dependents.
• Paid dental and vision insurance.
• 401(k) with company matching.
• Work-from-home stipend.