Senior Support Engineer

📋 Description

• Deliver reliable IT support for a remote-first organization with an Apple/macOS focus.
• Support end users with varying technical expertise while maintaining systems, apps, devices, and
• Combine hands-on troubleshooting, endpoint administration, SaaS management, compliance support, and
• Collaborate with IT leadership to establish scalable support processes and improve the employee
• Opportunity to automate reporting, evaluate new technologies, and contribute to security and
• Communicate technical issues clearly to users and maintain high customer service standards.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or
• 5+ years in IT including technical support, systems administration, and/or development.
• 3+ years hands-on experience with command-line tools in Linux or macOS.
• Strong understanding of networking protocols (HTTPS, SMS, SMTP, SIP, TCP/IP, SCP).
• Excellent communication, customer service, organizational, and attention-to-detail skills.
• Ability to explain technical concepts clearly to users with varying levels of expertise.

🎁 Benefits

• Opportunity to join a growing, distributed organization in a senior technical support role.
• Remote work environment supporting geographically distributed end users.
• Broad technical scope across endpoint management, SaaS administration, system administration
• Help establish scalable IT support processes and workflows.
• Exposure to Apple/macOS technologies, cloud platforms, SaaS applications, security tools, and
• Opportunity to contribute to compliance, reporting, automation, and technology evaluation