Senior Support Engineer

📋 Description

• Be the senior technical focal point of customer issues raised within the EMEA region.
• Troubleshoot and resolve complex technical issues raised by global customers, maintaining high
• Take ownership of escalated issues and work to resolve advanced technical problems.
• Become a Subject Matter Expert for assigned technical areas or platform features, working closely
• Act as the primary support liaison between customers, Product Management, Engineering/R&D, and
• Serve as the 'voice of the customer,' providing valuable insights and feedback to development and

🎯 Requirements

• Minimum of 4 years of experience working as a Senior Support Engineer, Tier 3/4 Support Engineer
• Extensive experience supporting enterprise-level customers, preferably with Fortune 500
• Hands-on application support experience (not IT/helpdesk support) within a SaaS or web company.
• Experience working with SaaS/Cloud Infrastructure.
• An academic or Bachelor's degree in Computer Science, Information Systems, Information Technology

🎁 Benefits

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development
• Additional: Food Vouchers.