Own and resolve complex issues for enterprise customers.
Lead investigations and coordinate during incidents with clear updates.
Provide minimal reproductions, reusable snippets, and structured reports.
Mentor other Support Engineers and drive improvements in investigation and communication.
Collaborate with Product/Engineering to surface patterns and drive product changes.
Improve docs, guides, and self-serve resources to reduce recurring issues.

🎯 Requirements

Remote in Europe
4+ years in developer support or engineering
Strong debugging of JavaScript/TypeScript and modern web apps (Next.js)
Proven ability to own complex issues end-to-end
Collaborative, clear communicator with informal mentorship
Calm under pressure with empathy

🎁 Benefits

Supportive, skilled team
Trust-based, flexible work environment
Global, diverse colleagues and customers
Comprehensive health plans and perks
Healthy work-life balance
Competitive salary and stock options

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot