Senior Support Engineer I

📋 Description

• Own our most complex escalations end to end — data mapping defects, recommendation and forecast
• Identify and lead large initiatives that deliver critical impact against department-level OKRs
• Define and report the numbers that prove impact: baseline before you build, quantify after, and
• Build the tooling that removes the work — SQL and Python, Databricks and Looker dashboards and
• Drive cross-functional change with teams that don't report to you, partnering with Solutions
• Multiply the team rather than absorb its hardest work: mentor Tier 1 and Tier 2 engineers, lead

🎯 Requirements

• 5+ years in technical support engineering, solutions engineering, data engineering, or a comparable
• Advanced SQL with ability to reason about joins across large datasets
• Demonstrated ability to own complex cross-functional initiatives end to end and land them
• A measurement instinct: define success numerically and speak to results
• Proficiency building with AI tools such as Claude or other agentic platforms
• Scripting ability in Python or similar to automate investigation and data work

🎁 Benefits

• Comprehensive Health & Wellness: medical, dental, vision coverage, mental health support
• Invested in Your Future: competitive base salary, meaningful equity, 401(k) with company match
• Flexible & Modern Workspace: home office stipend and coworking wallets
• Growth-Obsessed Culture: annual professional development budget
• Holistic Monthly Stipends: wellness/lifestyle and telecommunications
• Time to Recharge: flexible paid time off