Senior Support Engineer - Tooling & Automation

📋 Description

• Guide customers through the full customer journey for products like Safer and Thorn Detect
• Provide timely, thoughtful support to users with varying technical backgrounds, independently
• Design, build, maintain, and improve tooling for Support, translating recurring support needs and
• Proactively identify opportunities to improve Support workflows through tooling and automation
• Identify opportunities to thoughtfully apply AI and emerging technologies to Support tooling
• Operate as a technical advocate for customers by clearly communicating their needs, questions, and

🎯 Requirements

• Commitment to putting the children we serve at the center of everything you do.
• Strong experience providing technical support to customers, with the ability to diagnose complex
• Experience building, maintaining, or improving internal or Support-focused tooling that solves
• A proactive, test-and-learn mindset, with the curiosity to explore new technical approaches and the
• Hands-on experience applying AI technologies to improve tools, workflows, integrations, or
• Communicate clearly, efficiently, and thoughtfully with both technical and non-technical audiences.

🎁 Benefits

• Compensation range: $79,000 - $109,250/year
• Remote-first work model (work from home most of the time)
• Occasional travel for company-wide gatherings, team meetings, and conferences
• Broad range of benefits (details at Thorn careers page)