Senior Support Specialist, Ads

📋 Description

• Own advertiser cases from initial intake through resolution, including complex or sensitive Ads
• Develop deep expertise across advertiser workflows, ads policies, enforcement processes, review
• Build a detailed view of advertiser friction by combining ticket themes, escalation patterns
• Turn frontline learnings into clearer help content, stronger playbooks, better routing and
• Partner with Product, Policy, Engineering, Legal, Data Science, and Go To Market teams to resolve
• Drive operational excellence through AI-assisted workflows and automation that reduce manual

🎯 Requirements

• Have 6+ years of experience in customer support, user operations, ads operations, Trust &amp
• Bring strong investigative judgment and can translate ambiguous signals into policy support
• Can synthesize data trends, feedback, QA findings, and service metrics into clear priorities and
• Have improved support processes, knowledge bases, escalation workflows, routing systems, or quality
• Are comfortable using AI and emerging technologies (i.e. Codex, ChatGPT, OpenAI API, etc.) and/or
• Build trust with cross-functional partners, communicate clearly and empathetically with advertisers

🎁 Benefits

• Equity
• Offers Equity