Senior Support Specialist/Customer Success, Desktop Perplexity

📋 Description

• Serve as the dedicated technical resource for desktop browser users, providing troubleshooting
• Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal
• Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across
• Translate learnings from Comet user issues into scalable solutions, working with Engineering and
• Build strong relationships with key Comet Enterprise users to ensure the success of their workflows

🎯 Requirements

• 3+ years of experience in technical support engineering roles, with a focus on application
• Proven ability to identify technical pain points in both our solutions and our customers’
• Experience leveraging AI tools to optimize workflows and improve team efficiency
• Strong track record of building relationships with customers and cross-functional teams to drive
• Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team
• Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects