Senior Support Systems Administrator

📋 Description

• Technical owner of the Zendesk ecosystem and support tooling.
• Lead integrations across Zendesk, Intercom, n8n, Zapier.
• Focus on scalability, resilience, and data integrity.
• Oversee QA: test plans, staging, regression testing.
• Design disaster recovery: backups, runbooks, incident lead.
• Maintain versioned docs for workflows and API dependencies.

🎯 Requirements

• 5+ years in Support Ops, Systems Analysis, or SaaS tech ops.
• Zendesk expert: triggers, automations, Liquid, API, contexts.
• JSON/JavaScript fluency; experience with n8n or Zapier.
• QA discipline: test cases, staging, regression, UAT.
• Experience with React or Tailwind CSS for Help Center.
• SQL or data visualization (Looker, Tableau).

🎁 Benefits

• Competitive base + variable comp aligned to role and location.
• Meaningful equity in a post-Series D, $2.5B company.
• Day-1 health, dental, and vision coverage.
• Unlimited PTO — not a gimmick; we take it.
• $500 home office stipend; $1K annual L&D budget.
• Montreal hub with flexible hybrid setup.