Senior Support Systems Administrator

📋 Description

• Own Zendesk ecosystem: routing, triggers, SLAs, Contextual Workspaces.
• Build/maintain integrations: Zendesk Suite, Intercom, n8n, Zapier.
• QA for system changes: test plans, UAT, staging, regression.
• Design/maintain disaster recovery: backups, runbooks, incident lead.
• Documentation ownership: workflows, API dependencies, changes.
• Build dashboards and metrics for leadership visibility.

🎯 Requirements

• 5+ years in Support Ops, Systems Analysis, or tech ops at a SaaS company.
• Zendesk expertise: triggers, automations, Liquid Markup, API usage, Contextual Workspaces.
• JSON and JavaScript; hands-on with n8n or Zapier for middleware automation.
• QA discipline: test cases, staging environments, regression testing, UAT.
• Documentation that engineers trust and agents can follow.
• Backup strategies and disaster recovery planning for SaaS tooling.

🎁 Benefits

• Competitive base + variable comp aligned to role and location.
• Meaningful equity in a post-Series D, $2.5B company.
• Day-1 health, dental, and vision coverage.
• Unlimited PTO — not a gimmick; we take it.
• $500 home office stipend · $1K annual L&D budget.
• Raleigh hub with flexible hybrid setup.