Senior Support Systems Administrator

📋 Description

• Own the Zendesk stack: routing, triggers, SLAs, and Contextual Workspaces.
• Build and maintain integrations across Zendesk Suite, ZIS, Intercom, n8n, and Zapier.
• Define QA for system changes: test plans, staging, UAT, and regression tests.
• Design and maintain disaster recovery for the support infrastructure: backups and runbooks.
• Own technical documentation: workflows, API dependencies, and system changes.
• Build dashboards for leadership visibility into support performance.

🎯 Requirements

• 5+ years in Support Operations, Systems Analysis, or a SaaS tech ops role.
• Zendesk expertise: triggers, automations, Liquid, API, Contextual Workspaces.
• JSON and JavaScript fluency; hands-on with n8n or Zapier.
• Proven QA discipline: test cases, staging environments, regression testing, UAT.
• Documentation writing that engineers trust and agents can follow.
• Backup strategies and disaster recovery planning for SaaS tooling.

🎁 Benefits

• Competitive base salary plus variable pay linked to role/location.
• Meaningful equity in a post-Series D company valued at $2.5B.
• Health, dental, and vision coverage from day one.
• Unlimited PTO — not a gimmick.
• $500 home office stipend; $1K annual L&D budget.
• Miami hub with flexible hybrid setup.