Senior Team Leader - Technical Operations

📋 Description

• Monitor operational performance across assigned teams and take timely action on service, quality
• Establish daily operational priorities and performance expectations with Team Leaders.
• Provide coaching, guidance, mentorship, and leadership support to Team Leaders.
• Conduct regular performance reviews, one-on-one sessions, and development discussions.
• Support Team Leaders in managing performance concerns, attendance issues, employee relations
• Coordinate operational recovery plans, corrective actions, and performance improvement initiatives.

🎯 Requirements

• Bachelor's Degree in Business, industrial, engineering, or management fields preferred
• Minimum 4 years of experience in operational management or related field
• Minimum 2 years of contact center operations experience
• Experience in technical support or technical service environment
• Strong leadership abilities and team management skills
• Excellent communication and interpersonal skills

🎁 Benefits

• Competitive compensation
• Medical coverage
• Performance-based incentives
• Career progression opportunities
• Skills development