Senior Technical Account Manager

📋 Description

• Manage a portfolio of strategic customers and build strong, long-term relationships with technical
• Conduct regular customer check-ins to understand successes, challenges, adoption levels, and
• Develop and execute personalized customer success plans designed to increase adoption and maximize
• Partner with Sales to prepare and deliver executive business reviews for both technical
• Collaborate with Technical Support to resolve product issues and bug tickets, ensuring timely
• Work with Product teams to submit, prioritize, and track customer feature requests and advocate for

🎯 Requirements

• 5+ years of experience in a customer-facing technology role, ideally as a Technical Account
• Strong understanding of developer workflows and build systems, including CI/CD environments such as
• Familiarity with source control management environments such as Git, SVN, or Perforce.
• Strong technical understanding combined with the ability to translate complex concepts into clear
• Familiarity with web application security concepts, including the OWASP Top 10.
• Professional background or genuine interest in DevSecOps, application security, or related

🎁 Benefits

• Estimated starting annual salary range of AUD $195,000–$245,500, with final compensation determined
• Potential equity participation as part of the overall compensation package.
• Competitive, market-aligned benefits designed according to the local market and applicable regional
• Remote working environment.
• Compensation bands informed by market data and designed to support consistent and equitable salary
• Opportunities to work with highly technical customers and cross-functional teams across Sales