Senior Technical Account Manager

📋 Description

• Serve as primary contact for enterprise accounts; ensure SLA, contracts, and education.
• Collaborate with Sales and Engineering to align opportunities and ensure implementation.
• Cultivate and maintain relationships across all levels, from front-line to senior leadership.
• Understand customers’ goals and drive ROI with NiCE’s products, becoming a trusted partner.
• Engage cross-functional teams to resolve technical challenges within SLA targets.
• Coordinate projects to align with strategy; manage personally or with Project Managers.

🎯 Requirements

• Bachelor’s degree in Business Management or related field, or equivalent.
• 10+ years in customer account relationship management.
• 5+ years in Enterprise Account Management (presales or post-sales) incl. program/project management.
• Strong communication and presentation skills with C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security.
• Experience in risk identification and mitigation, and sharing best practices via content.

🎁 Benefits

• NiCE-FLEX hybrid model: 2 days in-office, 3 days remote.
• Global company with opportunities across roles and locations.
• Equal opportunity employer.