Senior Technical Account Manager

📋 Description

• Own the technical relationship across a portfolio of complex managed accounts.
• Partner closely with AEs on account strategy, retention, expansion, and renewal planning.
• Proactively identify adoption gaps, technical risks, expansion opportunities, and churn signals.
• Provide usage, adoption, ROI, and technical insights to support renewals and commercial
• Lead or contribute to QBRs, adoption reviews, renewal preparation, and executive customer
• Tailor engagement based on account value, complexity, health, and commercial opportunity.

🎯 Requirements

• Senior commercially oriented technical advisor within the Lighthouse Commercial team.
• Strong Lighthouse product and integration expertise.
• Commercial judgment and proactive account management.
• Ability to act as a trusted technical advisor to customer stakeholders.
• Ability to identify risks and opportunities before they become issues.
• Ability to translate technical capabilities into measurable business value.

🎁 Benefits

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food
• Wellbeing support: Subsidized up to 80% ClassPass subscription.