Senior Technical Account Manager

📋 Description

• Lead, coach and develop a regional team of Technical Account Managers.
• Set and track individual and team objectives aligned to customer success and business goals.
• Conduct regular 1:1s and performance reviews, providing structured feedback and development
• Build a high-performance culture focused on customer outcomes and continuous improvement.
• Develop scalable TAM operating models, playbooks and best practices across technical support and
• Identify and remove operational bottlenecks to improve team efficiency and responsiveness.

🎯 Requirements

• Proven experience leading and developing a Technical Account Management team.
• Strong track record of managing strategic customer relationships.
• Experience within the smartphone, mobile, telecoms or SaaS ecosystem.
• Extensive experience with secure systems and technologies, ideally including device locking.
• Strong API integration experience.
• Experience with OEM integration, software update management and device security.

🎁 Benefits

• Competitive compensation and base salary
• Bonus scheme
• Private medical insurance from day one
• Remote working arrangements
• Open holiday policy with no upper limit
• Support for volunteering