Senior Technical Account Manager

📋 Description

• Build strong relationships with assigned enterprise customers, understanding their technical
• Drive product adoption and operational maturity, aligning Docker capabilities to customer
• Conduct regular technical and business reviews to demonstrate value realization and identify
• Anticipate risks and blockers, developing mitigation plans in partnership with customer and
• Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting
• Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and

🎯 Requirements

• 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant
• Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices
• Proven ability to translate technical capabilities into business outcomes and drive measurable
• Excellent communication skills across both technical and executive audiences
• Skilled at identifying patterns and building long-term strategies beyond point solutions
• Comfortable working cross-functionally in a global, distributed organization

🎁 Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and
• Flexibility that fits your life – We trust you to manage your schedule while delivering great work
• Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year
• Home office support – Set up your workspace for comfort and success
• Technology stipend – Equivalent to US$100 net per month to help support your work
• Learning & development – Annual stipend for conferences, courses, certifications, and continued