Senior Technical Account Manager

📋 Description

• Serve as a technical subject matter expert for Delinea’s Privilege Access services and product
• Be the customer trusted advisor to ensure engagement and success with the Delinea solution
• Regularly monitor customer health, and communicate results with regional sales team, support, and
• Deliver remote services to new and existing customers including software configuration, onboarding
• Engage with customers to quickly resolve high priority issues impacting their service delivery
• Track new bugs, new product releases, and security vulnerabilities and proactively notify customer

🎯 Requirements

• 6+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support
• Understanding of applications, infrastructure and processes used in large organizations that are
• Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk
• Experience leading large, transformational technology projects that cross typical enterprise silos
• Experience addressing significant technical challenges with minimal supervision or guidance.
• Proven ability to plan, organize, and prioritize multiple projects and responsibilities on a weekly

🎁 Benefits

• Competitive salaries
• Meaningful bonus program
• Healthcare insurance
• Pension/retirement matching
• Comprehensive life insurance
• Employee assistance program