Senior Technical Account Manager

📋 Description

• Manage complex, high-spend global accounts; advise on multi-product strategy.
• Coordinate cross-functional resources to mitigate operational risks.
• Engage with VP/executives/C-levels; translate needs into multi-product plans.
• Lead delivery frameworks; act as Cluster Lead; mentor peers.
• Support AI-driven tool development and testing; align with enterprise standards.
• Represent Ping at regional events; influence Engineering and Product teams to elevate customer experience.

🎯 Requirements

• 7+ years in enterprise customer-facing TAM/CS/Sales Eng/PS.
• Experience managing global, complex enterprise accounts.
• Deep cybersecurity knowledge: Zero Trust and secure cloud deployments.
• Experience using AI productivity tools to optimize ops and reporting.
• Deep expertise in Identity Management, Access Management, Federation.
• Translate complex business requirements for VP/C-level audiences.

🎁 Benefits

• Generous PTO and holidays.
• Parental leave.
• Progressive healthcare options.
• Retirement programs.
• Education reimbursement.