Senior Technical Account Manager

📋 Description

• Coordinate cross-functional technical projects and timelines.
• Liaise between GTM, Solutions Engineering, and Product on requirements and onboarding timelines.
• Create and maintain project plans with milestones and critical paths.
• Facilitate communication between Account Management and Product; track actions and escalations.
• Ensure technical deliverables (documentation, integrations, testing) are completed on time.
• Drive onboarding to adoption and value realization for enterprise customers.

🎯 Requirements

• 6+ years in Principal Technical Support, Solutions Engineering, Software Engineering, or TAM for a SaaS company.
• Bachelor's degree in CS, Engineering, Math, or related field (or equivalent).
• Fluency in English.
• Excellent written and verbal communication; translate complex tech to non-technical stakeholders.
• Strong problem-solving and ability to manage multiple priorities in a fast-paced environment.
• Ability to work with cross-functional teams (engineering, support, GTM, product).

🎁 Benefits

• Stock options that share in our success.
• Learning and Development and health budgets you can tailor.
• Medical insurance for physical and mental well-being.
• 1 day off per year for volunteering.