Senior Technical Account Manager

📋 Description

• Ensure assigned accounts realize maximum technical value from Expel's service, enabling retention
• Drive platform adoption and technical health metrics for assigned accounts
• Build deep technical relationships with security practitioners, architects, and technical leaders
• Advise customers on security program improvements, detection strategies, and technology investments
• Help customers mature their use of Expel and expand integrations
• Provide technical content for CSM-led quarterly business reviews

🎯 Requirements

• 7+ years of security industry experience, majority in consultative customer-facing roles
• Deep technical expertise in three or more security product spaces (EDR, NDR, SIEM, Cloud security
• Experience in customer-facing technical roles (solutions engineering, professional services
• Understanding of enterprise security operations
• Strong consultative skills
• Ability to communicate complex technical concepts to varied audiences

🎁 Benefits

• Unlimited PTO
• Work location flexibility
• Up to 24 weeks of parental leave
• Excellent health benefits
• Bonus eligibility and equity