Senior Technical Account Manager - Customer Success (AMER)

📋 Description

• New customer onboarding: discovery to go-live support.
• Account Health Management: monitor adoption and health.
• Workflow Mapping: map current vs future-state processes.
• AI Enablement & Agent Deployment: drive AI adoption and agents.
• Customer Success & Expansion: partner for renewals and AI upsells.
• Cross-Functional Collaboration: align with Product, Eng, Support.

🎯 Requirements

• Technical Acumen: ClickUp, automation, AI agents.
• AI Expertise: generative AI, prompts, automation.
• Consultative Discovery: workflow analysis and design.
• Project & Program Management: complex customer programs.
• Data & Reporting: dashboards and ROI metrics.
• Customer Engagement: executive presence and communication.

🎁 Benefits

• Equal Opportunity Employer
• Global Candidate Privacy Notice
• Philippine Data Privacy Notice
• Visa Sponsorship details
• Fraud Alert
• AI Processing Notice