Senior Technical Account Manager - Customer Success (AMER)

📋 Description

• Lead or support end-to-end onboarding and implementation of ClickUp, from discovery and solution
• Translate functional and technical requirements into scalable ClickUp solutions, including
• Guide customers through foundational setup, integration, and enablement, promoting best practices
• Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.
• Build and execute adoption plans and account reviews to maintain or improve health.
• Identify risks early and build recovery plans in partnership with the account team.

🎯 Requirements

• Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic
• AI Expertise: Familiar with generative AI concepts, prompt design, and automation frameworks
• Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction
• Project and Program Management: Ability to manage complex customer programs with multiple
• Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and
• Customer Engagement: Executive presence and strong communication skills; builds trust at both ATL

🎁 Benefits

• OTE Range $110K – $150K