Senior Technical Account Manager

📋 Description

• Lead and execute impactful customer technical projects, including the implementation and deployment
• Guide customers throughout their customer journey by leveraging your technical expertise and
• Deep Kubernetes expertise, including hands-on troubleshooting of workloads, pods, networking
• Deep understanding of database technologies, including SQL, CDC, database replication, and data
• Strong knowledge of REST APIs, including HTTP methods, authentication (OAuth, API keys, JWT)
• Advise customers on integrating LLM-based tooling into their existing data infrastructure alongside

🎯 Requirements

• 6+ years of experience in a customer-facing technical role, such as Technical Account Manager
• Deep, hands-on Kubernetes experience in production environments, comfortable directly
• 2+ years of experience in a startup environment, ideally in modern data infrastructure, including
• Hands-on experience with one or more AI frameworks.
• Exposure to AI agent frameworks and prompt engineering best practices is a strong plus.
• Proven track record of supporting products that directly impact business productivity.

🎁 Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually, and public holidays in
• Comprehensive health coverage – extended health benefits on top of provincial public healthcare.
• Virtual healthcare – access to doctors and other care providers online, so you can get care without
• Retirement savings – a group retirement savings plan to help you build for the future.
• Statutory protections – Canada/Québec Pension Plan, Employment Insurance and workers' compensation
• Professional development budget, conference sponsorship, and book reimbursement.