Senior Technical Account Manager (Federal)

📋 Description

• Lead technical onboarding, configuration, and production deployments for strategic enterprise and
• Design, validate, and implement secure, scalable architectures for Mattermost across cloud
• Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG
• Guide customers in integrating Mattermost with authentication and identity management systems (SSO
• Provide proactive technical guidance to minimize operational risk and ensure long-term platform
• Serve as the primary technical point of contact for assigned accounts

🎯 Requirements

• Senior-level experience in Technical Account Management, Sales Engineering, Customer Success
• Strong technical knowledge of Linux system administration, networking, containers
• Hands-on scripting or development experience with Python, Go, Node.js, or similar languages
• Strong understanding of cybersecurity principles and secure system architecture
• Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.)
• Experience managing large enterprise or government customers and aligning technical delivery with

🎁 Benefits

• Target Salary Range: $125,000 - $165,000 USD plus commission
• Mattermost is an EEO Employer
• Remote-first environment
• Continual expansion of hiring in more countries and regions
• Equal opportunity and non-discrimination policies
• Accommodations for the interview process