Senior Technical Account Manager (Strategic Alliances)

📋 Description

• Own the operational aspect of technical account management across strategic alliance
• Deliver against SLAs, proactively surfacing technical risks before they become customer-impacting
• Perform in-depth investigations and root-cause analysis across logs, queries, and integration data
• Drive technical initiatives and partner with stakeholders on launch initiatives—expansions
• Design and deliver high-scope, often-custom integration solutions grounded in standard integrations
• Act as a technical lead for internal projects, defining and delivering well-scoped milestones and

🎯 Requirements

• At least six years in a technical, external-facing role such as Technical Account Management
• Proven ability to run alerting, monitoring, troubleshooting, and technical inquiries across a set
• Proven ability to independently scope and deliver complex, open-ended technical work
• Deep understanding of RESTful APIs, webhooks, and HTTP protocol, with hands-on experience using
• Experience in API integrations and ability to design custom solutions on top of them
• Ability to read and understand production-level code (HTML, JavaScript, SQL, and ideally one

🎁 Benefits

• Monthly stipends for health, wellness and tech spending
• 100% subsidized medical coverage, dental and vision for you and your dependents
• Eligible for equity rewards offered by Affirm Holdings, Inc.
• Health coverage at no cost for employees and their dependents
• Flexible time off and generous holiday calendars
• Employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount