Senior Technical Account Manager (Strategic Alliances)

📋 Description

• Own the operational aspect of technical account management across the strategic alliance
• Deliver against SLAs, proactively surfacing technical risks and responding with urgency to merchant
• Perform in-depth investigations and root-cause analysis across logs, queries, and integration data
• Drive technical initiatives and partner with stakeholders on launch initiatives to grow account
• Design and deliver custom integration solutions grounded in standard integrations, balancing speed
• Act as a technical lead for internal projects, defining and delivering milestones and executing the

🎯 Requirements

• At least six years in a technical, external-facing role (Technical Account Management
• Proven ability to run alerting, monitoring, troubleshooting, and technical inquiries across
• Ability to independently scope and deliver complex, open-ended technical work with strong project
• Deep understanding of RESTful APIs, webhooks, and HTTP, with hands-on experience using tools like
• Experience designing custom solutions on top of API integrations to solve complex merchant
• Ability to read and understand production-level code (HTML, JavaScript, SQL, ideally Python) and

🎁 Benefits

• 100% subsidized medical, dental, and vision coverage for you and your dependents
• Monthly stipends for health, wellness, and tech spending
• Equity rewards
• Flexible time off and generous holiday calendars
• Employee Stock Purchase Plan (ESPP) to buy Affirm stock at a discount
• Remote-first work environment with in-person onboarding experience