Senior Technical Account Manager - Strategic Services (EMEA)

📋 Description

• Own complex customer engagements from discovery through rollout, enablement, and ongoing
• Diagnose current-state workflows, identify friction points, and design scalable future-state
• Guide customers through governance, architecture, process design, and rollout planning across
• Help customers recover momentum when implementations stall, priorities shift, or stakeholder
• Partner closely with customer stakeholders to define success measures, adoption milestones, and
• Translate customer goals into clear execution plans that improve adoption, stakeholder engagement

🎯 Requirements

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional
• Proven success leading complex SaaS implementations, customer transformations, or strategic
• Strong workflow and process design instincts, including the ability to translate ambiguous business
• Excellent customer communication skills, including confidence with both hands-on operators and
• Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and
• A clear ownership mindset and track record of driving outcomes rather than operating reactively.