JumpCloud

501-1000
11 jobs posted

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Senior Technical Customer Success Manager

Customer Support

Added

18 days ago

Location

🌍 Asia

Type

Full time

Salary

Salary not provided

Related skills

rest apis saml identity and access management sso scim

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Own end-to-end post-sales lifecycle for Enterprise/Commercial customers
Serve as primary trusted advisor for technical stakeholders
Develop tailored Success Plans aligned to customer goals
Drive onboarding, adoption, and time-to-value milestones
Monitor customer health and identify risks to retention
Collaborate with Support, Product, and Engineering to resolve issues

🎯 Requirements

5+ years in customer-facing SaaS/CS/technical roles; at least 3 years technical
Deep technical expertise in identity and access management, SAML/SCIM/SSO
Proficiency with REST APIs and integrations; security/Zero Trust
Strong relationships with executive stakeholders; excellent communication
Ability to translate technical concepts into business outcomes
Experience with ADFS/AzureAD/Intune, Google Workspace admin; AWS skills a plus

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