Senior Technical Customer Success Manager

📋 Description

• Lead customer implementation, onboarding, and migration processes, applying customer success best
• Guide enterprise customers through the configuration, adoption, and validation of cloud disaster
• Track customer goals, time-to-value metrics, adoption indicators, and other success measures to
• Proactively monitor account health, identify risks, address customer concerns, and develop
• Conduct quarterly business reviews to communicate progress, share product updates, review customer
• Collaborate with engineers and solution engineering teams to investigate, troubleshoot, and resolve

🎯 Requirements

• At least 7 years of experience in a technical, customer-facing Customer Success or Account
• Strong understanding of AWS and/or Microsoft Azure services, cloud computing concepts, and
• Experience using customer success and CRM platforms such as Salesforce, HubSpot, or Intercom, as
• Excellent communication and relationship-building skills, with the ability to work effectively with
• Strong problem-solving and analytical skills, including the ability to investigate complex issues
• Excellent attention to detail, combined with the ability to understand broader business objectives

🎁 Benefits

• Competitive salary and equity compensation.
• Medical insurance, with 100% of the employee's personal medical premiums covered.
• Dental and vision insurance, with 75% of the employee's personal premiums covered.
• Dependent medical, dental, and vision insurance, with 75% of premiums covered.
• Life insurance, with 100% of the employee's personal premium covered.
• Unlimited paid time off (PTO).