Senior Technical Customer Success Manager

📋 Description

• Coaching our customers throughout their lifecycle while working collaboratively with the rest of
• Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is
• Working with Sales and Product teams to ensure our customers are getting the most out of the
• Helping innovate our tooling and processes to make you and your team more efficient
• Working on innovative and cutting edge customer projects
• Learning our products and technologies, taking that knowledge and applying it to real world usage

🎯 Requirements

• Have a builder’s mentality, seeking to find solutions to complex problems that will make life
• Manage a portfolio of commercial customers, looking for patterns that can be addressed through an
• Have passion and determination about our technology and our customers
• Be a self starter with strong organizational skills to drive effective customer outcomes
• Have a good understanding of complex technology environments
• Have great self awareness and strong communication skills