Develop and execute strategic account plans to drive retention, growth and advocacy.
Proactively engage with customers to understand objectives and requirements.
Act as trusted advisor guiding change management and product adoption.
Monitor customer health, analyze usage data, identify value opportunities.
Collaborate with sales, product and support to resolve complex issues.
Lead exec-level presentations, workshops, and business reviews.

🎯 Requirements

Bachelor's degree in Business, Computer Science, or related field.
Proven experience in a customer-facing role in B2B SaaS.
CRM expertise and understanding of customer engagement methodologies.
Strong analytical skills for data analysis and data management.
Excellent business communications skills, written and verbal.
Experience with Change Management and guiding transitions.

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