Senior Technical Customer Support Engineer

📋 Description

• Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with
• Work closely with the global Support Services, Engineering, Go to Market, and Product Management
• Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers
• Deliver excellent customer service as a first-line technical engineer and representative of
• Build strong, trusted relationships with colleagues, customers, and partners

🎯 Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant
• Previous technical experience in roles such as Support Engineer, Consultant, Database
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support
• Strong written and verbal English communication skills and the ability to work fully remote with
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and

🎁 Benefits

• Flexible work environment
• Healthcare (employer contributions)
• Equity in the company (stock options)
• Time off (flexible in the US, generous in other countries)
• USD$500 home office setup for remote employees
• Global Gatherings (opportunities for in-person connection at company-wide offsites)